Residents in Conservative-led East Sussex can now contact the council using British Sign Language (BSL).
The council has launched an initial six-month trial of the BSL interpreting service, SignLive, to ensure more residents can access the help and support they need.
SignLive enables people to connect with an interpreter via a video call who will then call the council and relay the conversation between BSL and English.
Calling the council using SignLive is free, and the service can be accessed via a desktop computer or laptop with a webcam, microphone and speakers, or via an app on a smartphone or tablet.
Residents visiting council offices in Lewes, Eastbourne and Hastings will also be able to use SignLive to communicate with staff. Visitors can access SignLive at the reception points by scanning a QR code on their smart device and contacting an interpreter for in-person communication.
Conservative councillor Carl Maynard, lead member for adult social care and health at East Sussex County Council, said: “I am delighted we are launching the SignLive interpreting service across the county council.
“Over 150,000 people in the UK use BSL and SignLive will help ensure better access to our organisation and services for Deaf residents.”
When the trial ends in May, the council will evaluate the benefits of the scheme and determine if the service will continue to be made available.
More information on SignLive, including how residents can register for the service, is available at www.eastsussex.gov.uk/contactus/signlive
